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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
254 ratings and 147 comments received in the last 90 days.
04 September 2024
Again excellent service
20 August 2024
Sytner Mini Nottingham are always very friendly and welcoming with everyone taking time out to say hello. This is the second car I have bought from Matthew who understands what I want and doesn't push me into buying something I don't need.
20 August 2024
Great service from Matt as always!
05 August 2024
Becky, Dan and the team went to a lot of trouble to meet our needs and support us every step of the way.
05 August 2024
The team understood my needs and were patient during my decision making process.
05 August 2024
See answer above
03 August 2024
10/10 for the experience. The team are always super friendly. I especially love dealing with the Brand Manager. He is the perfect eye candy.
01 August 2024
It was an easy process and delivery was in good time
01 August 2024
Friendly, helpful and quick
30 July 2024
Very helpful staff nothing was too much trouble. Excellent experience
30 July 2024
The deal offered met my needs and I was treated as a special customer
28 July 2024
Sophie took her time to explain everything to me and was happy to answer any questions I had
25 July 2024
Communication was great during the process
19 July 2024
Dan and Rebecca were very helpful and friendly
15 July 2024
Nottingham Sytner is modern and sleek, I love the special handover area as it makes such a great background for pics & videos. All the staff there are always very attentive, and Rebecca made each visit welcoming yet efficient without being rushed.
13 July 2024
Extremely helpful and very friendly. Nothing was too much trouble and everything was very clearly explained. Very good customer service!
10 July 2024
Good communications, excellent customer service
02 July 2024
Easy, efficient handover process
02 July 2024
Fantastic great communication
02 July 2024
Very thorough on handover. Great communication throughout the sales process. Great coffee!
01 July 2024
Even when there was a slight collection issue (the car wasn't taxed in time) Laksh went out of her way to sort the issue and personally deliver the car to my home on her day off.
30 June 2024
There are no one to press for the sales team they let you look round and then you can go to them
30 June 2024
Evian set everything up for me on collecting the car
30 June 2024
Staff were friendly and helpful and Becky Warde was great and very knowledgeable about the spec options
29 June 2024
Lakshme was really helpful and we felt we'd got a fair deal.
22 June 2024
Explained everything
20 June 2024
Daniel and Sophie at MINI Nottingham have been a pleasure to deal with, if it weren't for Daniel's help when we visited the showroom we wouldn't have ordered the car from them. Sophie has been great too with sorting the handover.
16 June 2024
Matthew is great
05 September 2024
Service by my local dealership was exceptional. My sales executive - Lakhsme Kaur - was very helpful during the purchase process, going above and beyond when my vehicle had a stop delivery notice applied on the morning I went to pick it up.
05 September 2024
I would give it 5 stars were it not for the high cost of carrying out a VERY ROUTINE service. The service consisted of a brake fluid change - costing £180 - the fluid was about £30 so the charge for labour was £150! Not bad for about 1/2 hrs work!
03 September 2024
Lovely girl and gentleman on reception and service desk, knowledgeable and friendly
03 September 2024
Everything attended to as requested. Contacted by technician Len who explained how the job was progressing and when ready. Served by James Young, pleasure to deal with, full marks to both!
03 September 2024
Professional service without being too pushy
02 September 2024
I have received a Re-call letter for checking the High-Voltage Battery for my F56 Electric. I have told James that I use my F56 for driving lessons and need the car on time. James promised me that I can get my car back on time, and he made it for me.
28 August 2024
Brilliant and gives me confidence until serviced again
28 August 2024
Good communication and customer service
28 August 2024
Quite happy
27 August 2024
service was fine
26 August 2024
Really good service from Olivia. She was ready to book the car in on arrival, very courteous and helpful.
26 August 2024
Really friendly and professional service.
25 August 2024
I was continually kept in the loop at all stages
24 August 2024
The car was serviced efficiently and came back clean and shiny again. They looked at the little problems I mentioned and I felt it was a very good service.
24 August 2024
James and Olivia super helpful, polite and totally professional. Len the MoT guy helped establish a possible problem, checked over by your mechanics and booked and sorted after my car passed its MoT with flying colours, thank you everyone involved.
23 August 2024
Booking was easy, staff pleasant and helpful.
21 August 2024
I found everyone professional and friendly. Great service.
21 August 2024
Great customer service, clear communication. Courtesy car provided when repair was likely to take longer.
21 August 2024
Very friendly and efficient service
20 August 2024
Again easy to contact and efficient/fast service
19 August 2024
Excellent service and work as requested
19 August 2024
Work done in a timely manner and customer service was excellent
19 August 2024
The technician was very helpful, explained fully what was happening, and why the work couldn't be completed, told me the suggested solution and booked the car in again when it was convenient for me. He then kept me fully updated on progress
18 August 2024
Very happy with the welcome and update throughout the process. Only disappointment was when we went to collect my car there was no one in reception and no means of attracting attention.
18 August 2024
Very efficient-all seems well after service, liked it being cleaned, complete with video! I waited for the sevice to be completed-the waiting area was very comfortable with coffee/tea, croissants, crisps and biscuits
18 August 2024
I went in to get my rear tyres looked at as I knew that they would be due for replacement sometime soon. A 'cut to cords' fault was discovered on one of the tyres. James ordered me a complimentary Uber as my car was declared unroadworthy.
17 August 2024
Informative and welcoming
17 August 2024
The team at MINI kept me updated on the progress of my vehicle and also arranged transport home for my farther who went to collect my vehicle for me but was told that it wouldn't be ready until the following day.
15 August 2024
Excellent service and great communication. Miles better than other Mini dealerships I've been to
15 August 2024
I was unwell at the time but was treated with care.
15 August 2024
Pleasant staff accommodated my repairs in a timely manner
13 August 2024
Very satisfied with the service experience at mini, always very helpful and get things sorted quickly but correctly.
13 August 2024
Regular updates, clear understanding of underlying issues, friendly staff
12 August 2024
Very quick
12 August 2024
Well looked after and regularly informed of updates all the way through.
12 August 2024
See above
12 August 2024
James was so helpful and kept me updated about the work to my car.
12 August 2024
See above
11 August 2024
Very friendly
11 August 2024
Your receptionist was friendly, attentive and efficient. An asset to your company
11 August 2024
Very happy helpful team.
10 August 2024
Everything was excellent, personnel outstanding.
08 August 2024
Quick friendly service
07 August 2024
Car picked on time and returned in excellent condition
07 August 2024
They collect it, serviced it the beought my mini back to my home address
05 August 2024
Easy process, great communication throughout
05 August 2024
James was great
05 August 2024
Very satisfied - the car was dealt with efficiently
05 August 2024
Good area to wait and was updated regularly regarding status of car.
05 August 2024
Kept up to date with progress throughout. Decent coffee whilst waiting.
04 August 2024
Job completed in time specified.
30 July 2024
Was very well informed
30 July 2024
Very professional
29 July 2024
Olivia was very pleasant and knowledgable
29 July 2024
Good communication, friendly staff, good experience overall.
29 July 2024
Great service and customer care
28 July 2024
They know that they are doing
28 July 2024
Work was done on car , car was cleaned
28 July 2024
Work carried out as required. Service history log book still to be completed .. will bring in on next visit for update.
27 July 2024
Olivia kept me up to date at every stage!
26 July 2024
Care taken with my car
24 July 2024
Friendly and accommodating
24 July 2024
Nice and easy
24 July 2024
I was always kept in the loop
24 July 2024
Always completely focused on the customer..
24 July 2024
.
24 July 2024
Mini having MoT rather than service this time.
23 July 2024
As above
23 July 2024
Top class service
19 July 2024
Although I had many problems, most of them got resolved.
18 July 2024
My car was re-called due to a problem. This was dealt with well and I was very pleased to have been pros courtesy car to use. I was also very grateful to the staff for cleaning my car!
18 July 2024
Great service and helpful staff
18 July 2024
Always a good service although it would be much better if I didn't have to leave my car for the whole day you must have an idea what time it is likely to go into the workshop annoying that you constantly tell me I need to give you a high score
14 July 2024
Very
12 July 2024
All the staff were friendly and reassuring at all times
12 July 2024
The car received an excellent and speedy service. James was an absolute pleasure to deal with. He is friendly, polite and very professional in his manner. Thank you, James!
10 July 2024
Very helpful and easy to talk to
10 July 2024
Good communication, transparent pricing, efficient service
10 July 2024
Great service, staff friendly and helpful and kept me up to date with the progress of my car
09 July 2024
Friendly people. Really useful video
09 July 2024
friendly and helpful
08 July 2024
exceeded expectations
08 July 2024
Great service
08 July 2024
Great customer service
08 July 2024
James was so helpful, friendly and really went out of his way to ensure I was able to get my car sorted with minimal inconvenience or fuss on my part. James kept me informed throughout and just made everything really stress free.
08 July 2024
James on the service desk went above and beyond what I expected. The car was booked in for only the tyre replacement. He managed to get the alloy wheel refurbished and the tyre replaced in the one visit. Mt thanks to James, please.
07 July 2024
Adviser knew pur booking and explained the service and MOT
07 July 2024
All timings were as promised, car cleaned, very good service experience
07 July 2024
Excellent service- we were kept informed of progress throughout. We ordered a set of car mats alongside fitting of a dashcam. The bootliner was missing but a quick phone call sorted it and James was quick to bring to the car. Lovely staff ??
06 July 2024
Great service named service centre contact
04 July 2024
Car running well and well valeted
03 July 2024
James was brilliant
02 July 2024
Excellent service
02 July 2024
Friendly staff
02 July 2024
I had a sit and wait appt and the service was completed swiftly. I do feel as with most main dealerships it was expensive but that is no reflection on the staff.
02 July 2024
Good service but they forgot to wash my car ??which was promised
01 July 2024
Everything was dealt with auickly
01 July 2024
They repaired everything as requested and kept us informed of progress.
01 July 2024
Was kept completely informed, friendly service, and saved me some money
01 July 2024
Good reception from staff
30 June 2024
Perfect service
30 June 2024
Very accommodating given that I had to re book due to a broken ankle. The team were very supportive of my dad who took the car for a service and MOT on my behalf
30 June 2024
Very professional and friendly. Great service
27 June 2024
James is a credit to Sytner Nottingham. Upon initial inspection the front brakes were found to have been incorrectly fitted by Sytner. This was worrying. James apologised and fitted new front brakes FOC and some discount on my air con service.
26 June 2024
Really good
25 June 2024
Prior to the appointment i received a call to confirm all the details and then during the time my car was with Mini i received regular updates without any chasing from my side. I was kept fully up to date.
25 June 2024
Didn't expect the service will be done with the recall so it took more than one day to complete, the service was great though ??
25 June 2024
Friendly staff and always courteous. My appointment for brake fluid change was a sit and wait, staff kept me updated on vehicle progress while I patiently waited.
25 June 2024
Very pleased. Could hear everything the service engineer said on the video
25 June 2024
From Sales, service, lifestyle and finance the whole team are both seamless and a go to family James and Sophie on the service team were fabulous and Sophie Mann and Daniel Taylor in new sales continue to make the Sytner experience a pleasure
25 June 2024
People are friendly and helpful. Do a good job.
22 June 2024
Good staff slick service
20 June 2024
Lady who booked the car in was lovely and said she would do her best to get it done quickly as I was waiting and she did
20 June 2024
Service not entered on computer. Clock not corrected.
19 June 2024
Great customer care by the staff on the desk. Also, the Health Check explanation video was super-impressive. The mechanic explained things clearly and concisely to my 100% satisfaction.
15 June 2024
Not as bad as Stratstone.
15 June 2024
The friendliest team in Nottingham and very professional at the same time.
13 June 2024
They knew how far I was travelling and my car was attended to straight away so I didn't have to wait to long. Although a health check and wash was not carried out as requested on the on line booking. Had to change this from 4 to 5 stars to submit
04 September 2024
As above answer